Returns

30 Day Money Back Guarantee

If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus any shipping, handling, gift wrap, or other charges. Items can only be returned if they are unopened or deemed damaged or defective (see below).

All items must be returned used or unused in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

Our money back-guarantee policy does not apply to all items. For a list of exceptions, please review our Return Exceptions section.

Return Exceptions

Our money-back guarantee does not apply to all items. Below are items that cannot be returned and cannot be refunded:

  • Betancourt Gift Cards & Gift Certificates
  • Betancourt Premier Memberships

Returning an Item

The packing slip in your package will contain detailed instructions for returning an item; here are the basic steps:

  • Pack the item securely in the original package, if possible.
  • On your original order invoice, complete the requested information and enclose with your returned package.
  • All items must be return used or unused in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship your return package to:
    Betancourtnutrition.com
    ATTN: Returns
    14800 NW 60th Avenue
    Miami, FL 33014
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is received by our Returns Team.
  • You can expect a refund in the same form of payment originally used for purchase within 7 to 10 days of our receiving your returned product. You will be refunded all shipping costs if your return is a result of a manufacturer error or a shipping error on our part.

Our money-back guarantee does not apply to all items. For a list of exceptions to our Standard Return policies please refer to our Return Exceptions section.

Damaged/Defective Items

If you receive a damaged or defective item, please contact a Betancourt Customer Support Representative within 7 days of delivery at 1 (800) 443 4153. Please have your order number available for expedited service.