Frequently Asked Questions

Contact Us

What is your contact information and the hours you are open?

Payment Accepted

What form of payment do you accept?

Is it safe to use my credit card on your site?

Pricing/Price-matching

Do you offer C.O.D. orders?

Do you match other online or offline retailers?

Domestic Shipping

What do you charge for standard shipping?

FPO, APO and PO Box Shipping

How are orders ship to PO Boxes or Military APO/FPO addresses?

International Shipping

Do you ship internationally?

Returns and Exchanges

I want to return my purchase what do I do?

AutoShipping

Do you offer Autoship?

Backorder/Out-of-Stock

What happens if I have an item on back order?

Sales Tax

Do you charge sales tax on any item?

Social Media

Do you offer any promotions?

 

Contact Us

What is your contact information and the hours you are open?

If you have any questions or comments, our friendly and knowledgeable customer support team would be more than happy to hear from you. We are committed to helping you with your questions. Our customer support team can be reach at 1 (800) 443-4153, Monday – Friday, 10:00am to 5:00pm.

Email Us:
Please use our contact form to send us an email. We process each email in the order in which it is received.

You could also write to us:

Betancourtnutrition.com
14800 NW 60th Avenue
Miami Lakes, Fl 33014-2815

Payment Accepted

What form of payment do you accept?

At Betancourtnutrition.com we accept the following payments: Visa, American Express, MasterCard, money orders and personal checks, Paypal, Google Check-out and Amazon Payments. When placing your order via Betancourtnutrition.com, please ensure that you’re using your proper billing information as the incorrect information may cause a delay in the processing of your order.

 

Is it safe to use my credit card on your site?

Yes! Betancourtnutrition.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Pricing/Price-matching

Do you offer C.O.D. orders?

All of the product prices listed within our Nutrasourse.com website are listed in U.S. dollars and full payment is required at the time of purchase. We do not offer C.O.D.

 

Do you match other online or offline retailers?

At this time, Betancourtnutrition.com does not price-match against other online or offline retailers.

Domestic Shipping

What do you charge for standard shipping?

All orders shipped to a destination within the United States, U.S. Territories, are shipped at a flat shipping fee of $4.95. You can receive your order within 4 to 7 business days.

We also offer expedited 2 day shipping for a flat fee of $11.95. 2-day shipping excludes Saturday and Sunday as transit days. For example, if you place an order on Friday for expedited shipping, the order will be delivered on Tuesday.

Click here to review our full Shipping Policy.

FPO, APO and PO Box Shipping

How are orders ship to PO Boxes or Military APO/FPO addresses?

Betancourtnutrition.com proudly ships to all branches of military services via USPS.

Also, orders with shipping addresses to PO Boxes will be shipped via USPS.

International Shipping

Do you ship internationally?

Currently, our standard and expedited shipping apply only to US orders. Customers who require their order to be shipped outside of the US, must contact us directly for a shipping price quote. Please call 1 (800) 443-4153 to request a quote or email us. Your shipping price quote will not include custom fees, taxes or tariffs as these fees are considered the customer’s responsibilities. For our international customers, we strongly encourage that to ensure that your projected order items are permitted into your respective country as country regulations vary by country. Orders returned or refused run the risk of being destroyed and therefore will not be eligible for a credit nor refund.

Returns and Exchanges

I want to return my purchase what do I do?

For all products purchased via Betancourtnutrition.com, we offer a 30-day money back guarantee (excluding shipping). Click here to review our entire Returns & Exchanges policy.

AutoShipping

Do you offer Autoship?

Never run out of your essential supplements by choosing AutoShipping when you place your online order. AutoShipping is available in 30-day increments and you can cancel at any time by either updating your My Account or contacting our Customer Support Team. Our apologies, however, we cannot accept Paypal, Google Check-out or Amazon Payment as payments for AutoShipping orders.

Backorder/Out-of-Stock

What happens if I have an item on back order?

In the rare instances that an item is marked backordered or out-of-stock, we reserve the right to hold your order until all items are in stock and available for shipping. However, if you request that we ship the available items immediately, you may be subjected to additional shipping charges.

Sales Tax

Do you charge sales tax on any item?

All orders shipped to a shipping address within the state of florida will be assessed 6% sales tax, excluding non-taxable items.

Social Media

Do you offer any promotions?

We provide various products updates and promotions via our social media websites: