If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus any shipping, handling, gift wrap, or other charges. Items can only be returned if they are unopened or deemed damaged or defective (see below).
All items must be returned used or unused in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
Our money back-guarantee policy does not apply to all items. For a list of exceptions, please review our Return Exceptions section.
Our money-back guarantee does not apply to all items. Below are items that cannot be returned and cannot be refunded:
With respect to sales on Amazon.com, we will provide a 100% customer satisfaction guarantee only for products purchased from a reseller who we have confirmed as providing genuine, new and authentic Betancourt® brand products.
Betancourt Nutrition offers a Money Back Guarantee (MBG) in the original form of purchase on products purchased on our website within 30 days and with proof of purchase. Products purchased from authorized resellers are subject to the sellers return policy.
We are aware of NON-AUTHORIZED parties selling Betancourt Nutrition on Amazon and eBay. We are alerting our valued customers, retailers, and distributors that we are aware of this issue and actively working to resolve it. Please note that Betancourt Nutrition will NOT honor our Money Back Guarantee for any products sold on Amazon or eBay by Non-Authorized Retailers. Betancourt will only honor our warranty if product is purchased through an authorized resellers (See list below).
are the only reseller that we have so confirmed and the only resellers for which the manufacturer’s warranty and 100% customer satisfaction guarantee apply.
If you receive a damaged or defective item, please contact a Betancourt Customer Support Representative within 7 days of delivery at 305-593-9296. Please have your order number available for expedited service.