If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus any shipping, handling, gift wrap, or other charges. Items can only be returned if they are unopened or deemed damaged or defective (see below).
All items must be returned used or unused in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
Our money back-guarantee policy does not apply to all items. For a list of exceptions, please review our Return Exceptions section.
Our money-back guarantee does not apply to all items. Below are items that cannot be returned and cannot be refunded:
With respect to sales on Amazon.com, we will provide a manufacturer’s warranty and 100% customer satisfaction guarantee only for products purchased from a reseller who we have confirmed as providing genuine, new and authentic Betancourt® brand products. Currently, (WishingUWell, XSNonline, Greatest Buys!, ZOGOSportz, Zoongle, Nutrition Bizz, VitaKing, CA Global Distribution, Ultimate Supplements, Astro Health, Product Galaxy and Nutrition Depot) are the only reseller that we have so confirmed and the only resellers for which the manufacturer’s warranty and 100% customer satisfaction guarantee apply.
If you receive a damaged or defective item, please contact a Betancourt Customer Support Representative within 7 days of delivery at 1 (800) 443 4153. Please have your order number available for expedited service.